Shipping & Returns

This page explains how we deliver orders and how we handle faulty items. Your rights under the Australian Consumer Law apply as well as everything here.

Shipping

We ship within Australia only. Standard shipping with Australia Post is free on every order.

We usually dispatch orders within 1 to 3 business days. Around launches and restocks it can take longer, and we'll email you if your order is delayed.

When your order leaves us, we'll email you an Australia Post tracking number.

Your delivery address

Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it from the post office, we'll send it again once you've paid the postage, or refund the price of your items.

If you ask Australia Post to leave your parcel without a signature, the parcel is your responsibility once tracking shows it as delivered.

Lost or damaged parcels

If your parcel hasn't arrived 10 business days after we dispatched it, email support@verypersonalresearch.com with your order number. We'll open an investigation with Australia Post. If Australia Post confirms the parcel is lost, we'll send a replacement, or refund you if that item is out of stock.

If tracking shows your parcel was delivered to the address you gave us, we'll ask Australia Post to check the delivery before we decide what to do next.

If your parcel arrives damaged, email us photos of the parcel and the item. Please do this as soon as you can, ideally within 7 days of delivery, so we can claim from Australia Post.

Returns

We don't accept returns, exchanges or refunds if you change your mind or order the wrong size. Please check the Size & Fit guide before you order, and email support@verypersonalresearch.com if you'd like help choosing a size.

Faulty or incorrect items

Under the Australian Consumer Law, you're entitled to a remedy if an item is faulty, doesn't match its description, or isn't what you ordered. If the problem is major, you can choose a refund or a replacement. If it's minor, we'll repair, replace or refund the item.

Email support@verypersonalresearch.com with your order number and photos of the problem. If we ask you to send the item back, we'll pay reasonable return postage.

What we don't treat as a fault

• Natural variation in the texture, sheen or colour of silk.
• Damage from not following the care instructions, such as machine washing, bleaching or tumble drying.
• Normal wear.
• Choosing the wrong size or changing your mind.