Privacy Policy

This Privacy Policy explains how Very Personal Research collects, uses, stores and shares personal information.

By using our website, joining our waitlist, subscribing to emails, contacting us or placing an order, you agree to the handling of your personal information as described in this policy.

Information we collect

We may collect personal information including:

• name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• payment confirmation details;
• customer service messages;
• waitlist preferences, including product, size and colour interest;
• marketing preferences;
• website usage information;
• device, browser and analytics information;
• IP address;
• information collected through cookies, pixels and similar technologies.

We do not store full credit card details. Payments are processed through third-party payment providers.

How we collect information

We collect information when you:

• visit our website;
• place an order;
• join a waitlist;
• subscribe to emails;
• contact us;
• complete a form;
• interact with our ads or marketing;
• use our website cookies or tracking tools.

How we use your information

We use your information to:

• process and fulfil orders;
• provide customer support;
• send order confirmations and shipping updates;
• manage returns and exchanges;
• operate waitlists and restock notifications;
• improve our products, website and customer experience;
• send marketing emails where we have consent or are otherwise permitted by law;
• measure advertising performance;
• prevent fraud and misuse;
• comply with legal obligations.

Email marketing and waitlists

If you join our waitlist or subscribe to emails, we may send you updates about Very Personal Research products, releases, restocks, offers and brand news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at verypersonalresearch@gmail.com.

Cookies, pixels and analytics

We may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website performance and measure advertising.

This may include tools provided by ecommerce platforms, Meta, Google, email platforms, analytics providers or other service providers.

These tools may collect information about your device, browser, website activity and interactions with our ads.

You may be able to manage cookies through your browser settings.

Sharing information

We may share information with service providers who help us operate Very Personal Research, including:

• website and ecommerce platforms;
• payment processors;
• shipping and logistics providers;
• email marketing platforms;
• analytics providers;
• advertising platforms;
• customer support tools;
• professional advisers;
• regulators or authorities where required by law.

We may use advertising and analytics tools that process website activity data as described in this policy.

Overseas service providers

Some service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect your information.

How long we keep information

We keep personal information for as long as needed for the purpose it was collected, including order records, customer service, legal, accounting, tax, fraud prevention and business purposes.

If information is no longer needed, we will take reasonable steps to delete or de-identify it.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online transmission or storage system is completely secure.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before responding.

Complaints

If you have a privacy concern, contact us at verypersonalresearch@gmail.com.

We will review your message and respond within a reasonable time.

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