Shipping & Delivery Policy

This Shipping & Delivery Policy applies to orders placed with Very Personal Research.

Where we ship

We currently ship within Australia only.

If this changes, available shipping destinations will be shown at checkout.

Processing times

Orders are usually dispatched within 1 to 3 business days, excluding weekends and public holidays.

Processing times may be longer during launches, promotions, restocks and high-volume periods.

If there is a material delay with your order, we will contact you using the email address provided at checkout.

Shipping rates

Standard shipping within Australia is free on all orders.

If an express or alternative shipping option is offered, its cost will be shown at checkout before payment.

Estimated delivery times

Estimated delivery timeframes depend on your location and the shipping method selected at checkout.

Delivery estimates are not guarantees.

Tracking

Once your order has been dispatched, we will send tracking information to the email address provided at checkout where tracking is available.

It is your responsibility to monitor tracking updates and collect your parcel if required.

Incorrect addresses

Please check your shipping address carefully before placing your order.

Very Personal Research is not responsible for delays, lost parcels or failed deliveries caused by incorrect, incomplete or outdated shipping information provided by the customer.

If a parcel is returned to us due to an incorrect or incomplete address, we may ask you to pay the cost of resending it.

Authority to leave

If you select or authorise authority to leave, you accept responsibility for the parcel once the carrier marks it as delivered.

Very Personal Research is not responsible for parcels that are lost, stolen or damaged after being delivered according to the carrier's tracking information, unless required by law.

Delivery delays

Delivery delays may occur due to carrier delays, public holidays, weather events, high-volume periods, incorrect addresses or other events outside our reasonable control.

We will do our best to assist, but we are not responsible for delays outside our reasonable control.

Lost parcels

If your tracking has not updated for an unusual period or your parcel appears lost, contact us at verypersonalresearch@gmail.com.

We may need to lodge an investigation with the carrier before taking further action.

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