Returns, Refunds & Exchanges Policy

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

If your item is faulty, damaged, incorrectly supplied or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

Change-of-mind returns

We do not offer refunds for change of mind.

For eligible items, we may offer a size exchange or store credit if:

• you contact us within 14 days of delivery;
• the item is unworn, unwashed, unmarked, unscented and undamaged;
• all tags, packaging and hygiene seals are intact;
• the item is not marked as final sale or non-returnable.

Return shipping for change-of-mind returns is the customer’s responsibility.

For hygiene reasons, items marked as non-returnable cannot be returned for change of mind once tags, seals or protective packaging have been removed or disturbed.

This does not affect your rights under the Australian Consumer Law.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us with your order number and photos at verypersonalresearch@gmail.com.

Where required under the Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement, refund or reimbursement of reasonable return shipping costs.

How to start a return

To request a return, email verypersonalresearch@gmail.com within 14 days of delivery.

Include:

• your order number;
• the item you would like to return;
• the reason for return;
• whether you would prefer store credit or a size exchange.

Returns sent without approval may not be accepted.

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